Pick Up | Shipping
Local Delivery
We offer local delivery about once a month for central Kingston, the Quinte region and north. Please note that we do this dependant on weather, as we deliver with our own staff using an electric vehicle and keep safety in mind. There is a $5 fee for orders under $75 and delivery is free for orders above $75 at the subtotal. You can order refill goods online for delivery in mason jars, a selected dispenser, or a paper bag, to reduce your waste. Our delivery orders use paper packaging and cardboard boxes we've received in shipping to offer as sustainable an option as possible to more convenient online shopping.
You're welcome to leave out jars or waste diversion items if we know of beforehand (just send us an email at harlowegreen@gmail.com, a note through our website's contact form, or reach out on social media). You can also message any of these avenues to see if your location can work for our delivery route and team.
Please note that we cannot enter apartment buildings at this time. Please be cognizant of the temperatures and let us know if there is a safe spot to put your order if you are not expected home during the day to keep it safe. We cannot be responsible for orders that get too cold/hot or are picked up if we have not received additional order instructions. Thank you for your understanding!
Our next local delivery offering order cutoff is March 4th at 4pm. We will deliver YGK orders that evening and Quinte ones shortly after that during the week/weekend (depending on weather and staff availability).
In-Store Pick-Up
You can opt to pick up your order at our Harlowe or Kingston shops. This option is free and we will send you an email notification that your order is ready to be picked up once it is ready. Orders are usually ready within an hour or so of placement during shop hours, depending on how busy we are at time of ordering. Please note that the auto-Shopify email might hit your spam; we'll send an email after a few days to remind you if you miss it.
All orders for pick up will come in pre-filled mason jars, the pre-selected dispenser options that you've make, or compostable, unbleached paper bags in the quantity size you select for each item.
Please note for Harlowe orders: we offer pick up only at this location for our rural residents.
How to:
- At checkout, choose the "Pickup" option with the correct location selected. This is either Kingston (90 Brock Street) or Harlowe (4285 Henderson Road).
- You will receive an email notification when your order is ready for pick-up at our shop.
Canadian Shipping
At this time, we only ship to Canadian addresses. Some items cannot be shipped to remote locations and/or have an additional per item shipping fee (such as our brooms and large refill boxes).
Flat Rate $15 shipping
Free Shipping with $150 purchase before taxes - applies automatically at checkout
Recycled Shipping Materials
At Harlowe Green, almost all of our shipping materials are reused. Our shipping materials are almost always compostable; if you find any plastic bubble wrap/padding in your order, it has come to us in a shipment and we are giving that plastic another life. While we do not have suppliers that ship with plastics, we sometimes have things sent to us from small makers that are doing the same thing we are; reusing plastics and reducing "new" paper packaging waste.
The stickers on our packages come from No Issue and are completely compostable. We are thankful that Printed + Pink created such perfect stamps for our shop - be sure to check both small businesses out!