About the Refillery + How-to

In-Store/Pop Up Shop Refill How-To:

1. Bring your clean, crack/breakage free containers to our shop by appointment or to one of our pop-up events. If you are filling the same product into a vessel, you can bring part-filled containers to be topped up, as well.

2. Containers are weighed before filling and then again after filling by a staff member - simply state what you would like in each container and how much. We have labels should you wish to have one placed on your container.

3. You then will only pay for the product you purchase. 


Ordering refill goods online for delivery

1. Check to make sure you're in our delivery area. Currently, we delivery to Cloyne, Northbrook, Kaladar, Flinton, Harlowe, Henderson, Tweed, Belleville, Madoc, Trenton, Napanee, Quinte West, Carrying Place, Rendersville, Tamworth, and Kingston areas. 

Alternatively, you can pick up your order at one of our stockists. Currently, pick-ups are available at The Tweed News, Fish and Co, and The County Emporium.

2. Select your bulk products and checkout online. You can find all pre-filled bulk products that we offer through the "Bulk Local Shopping" link. These items will come in a mason jar (for liquid goods) or paper bag (for dry goods) or pre-filled dispenser. The mason jar and paper bags are provided for transport and so that you can refill your home dispensers. If you would like to purchase a dispenser first, you can also find several options on our site. If you'd like any other items added to your bulk delivery, just include them in the same order.

3. Choose your delivery option - curbside pickup or local delivery.

4. You will receive an email once your order has been delivered to your home (for local delivery) or to the stockist that you wish to pick up from. 

Please see the Pick Up | Shipping | Delivery page for more information.


Our Mason Jar Deposit Program

To return your mason jar, they must be washed out (clean of any product), with no cracks or breaks, and still retain our Harlowe Green sticker in place.

1. If ordering online, leave your jars out on your step the day that you'll receive your next order. Upon pick up and inspection, a return will be given on your delivery order. If the jars do not pass inspection, they will be left on your step. 

2. Bring your jars back to our location. Upon inspection, you will be given a credit on your order. We then sanitize the jars for reuse.


Why Refill? 

Well, really, let's face it - buying quality products that don't include cheap chemical ingredients and fragrances, and paying people in our own country to make them in an ethical fashion, can cost more. A big part of what you're paying for in your products is the packaging. In an effort to keep costs down, a lot of companies have opted for the cheapest plastic packaging possible, with the result being a consistent reliance upon single-use plastics and recycling programs.

However, the average amount of plastic recycling (those that make it to your bin) that actually gets fully recycled is only 8% in Ontario. In 2020, it is also tough to ignore the impacts this is having globally from an environmental, a health, and an ethical, point of view.

Bulk refillery shopping has decreased our own family's costs to access these products (it is far cheaper to refill than buy new), and completely eliminates the throw-away waste and production of cheap plastics. However, it is hardly realistic when a lot of these items are offered so far away from our home community. Hopefully we remove that barrier for you, and we can head down a better path together. 

How does it work?

If you're interested in slowly switching over to this type of shopping and lower waste lifestyle, check out our blog - there are a number of articles there that delve into how to set up different low waste systems in a family home.

Basically, look at what containers you have already that you can refill. Then, store a mason jar sized refill of it at home for back-up. When you crack open that back-up mason jar, put the item on your list and refill when you can. As long as you're using a clean, air tight container, you are good to go. You can refill that same jar in our shop or at a pop-up event, reuse it (honestly, how versatile is a mason jar?) rather than tossing it like you would your plastic packaging, or hold onto it. Once the pandemic eases up, we hope to offer a bottle deposit program to simplify things even further for everyone.

Questions - If you have any questions, we are so happy to try and answer them for you. I have spent many years trying a lot of different products within the "natural", "sustainable", and "eco" spheres, and some of them really aren't effective. Worse, some of it is just "greenwashing" - using buzzwords like 'green' and 'eco' to market you a product that is just another pig wearing lipstick. I've tested this stuff and if anything, overthink the background of companies and products that I choose and know them very well. Send any questions/comments/concerns/ wonderings to me at harlowegreen@gmail.com or just ask me when you see me!